You can send the products with the code "93R2Y5" via UPS Cargo. Shipping costs belong to the customer in the return and exchange transactions. Cargo sent with counter payment is not received by us.
When sending the product to us, please put it in the cargo bag without packing tape on the box and send it as we did the packaging. Otherwise, incoming products will not be accepted and returns will be interrupted for worn boxes.
When you shop with Eataly Shoes, your domestic shipments will be made with UPS Cargo assurance. Overseas shipments will arrive with DHL cargo assurance. You can find shipping rates divided by country for international shipments when paying.
Payment at the door is 14.90₺ for your domestic orders and 9.90₺ with credit card payments.
Exchange and return shipping costs belong to the buyer.
If an order is placed before 15:00 for our products in our stocks, it will be delivered to your address within 1-2 business days.
Orders placed on Saturday, Sunday and public holidays can be delivered to the cargo on the next business day.
For orders outside Turkey can not process refunds for the moment.
Returns and Exchanges
In order for the replacement process to take place, the products must first be unused, unworn, unwashed, that is, as they were sent to you. You must return within 7 days from the day the product is received and exchange within 14 days.
There are no returns or exchanges for discounted products.
When you want to change the product you bought for various reasons, by packing the product properly; It is enough to send back what you want to the return and exchange form that we send you with the original box, without affixing the invoice on the box with all its accessories, parcel tape, with the address, telephone and recipient name, and your shipments will not be exchanged if the box is damaged or without any box.
Exchanges are not accepted when the 14-day exchange period expires or the products lose their resalability.
NO EXCHANGE OR REFUND
NO RETURN OR EXCHANGE OF THE PRODUCTS ON THE DISCOUNT.
HOW TO RETURN DAMAGED GOODS?
Due to any problem arising from the product, the customer has the right to return the product, free shipping, free replacement or free repair, if within 14 days from the date of delivery of the product, it is notified of DAMAGED goods. "
In order to benefit from the above mentioned rights by declaring damaged goods;
The customer must report DAMAGED goods within 14 days.
In the DAMAGED goods notification, the manufacturer of the product is found with a report issued and
It is determined that there is no. If it is determined that the fault of the user, the customer, can not benefit from the law.
Under the cowboy and western category, the products on the site are leather. Personal production is made. Although there is a special production for these, there is no refund. The payment method is money order EFT or credit card payment.